Policies

River City Supply Policies & Terms

Limited Warranty Policy

River City Supply’s limited warranty covers the replacement of any product found to have manufacturing defects. This warranty represents the sole liability of the manufacturer or distributor and supersedes all other conditions, warranties, guarantees, obligations, rights, or representations, whether expressed or implied. No entity has authority to offer any additional warranty on behalf of the manufacturer.

River City Supply will replace only materials sold by River City Supply. We are not responsible for garments or items to which heat transfer materials or inks have been applied (including but not limited to jackets, shirts, shoes, or other substrates).

Upon acceptance of goods and/or transfers, the customer assumes liability for any damages resulting from use or misuse and agrees to indemnify River City Supply against any loss, damage, or injury.

All products must be used professionally and applied according to manufacturer specifications. The warranty covers product replacement only and does not include labor, incidental costs, downtime, freight, or garments.

No product warranty applies to items applied with a hand iron or Cricut Easy Press.

Due to the manufacturing and conversion process, material lengths may vary by up to 1 inch or more. River City Supply does not guarantee the accuracy or completeness of website materials or content. Manufacturer-provided swatches may be used for product representation.

15-Day Return Policy (Approval Required)

All returns must be requested within 15 calendar days of delivery and must be approved by River City Supply before being returned.

Return Requirements

• Return requests must be emailed to [email protected]
• Returns must be approved in writing before shipment
• Items must be unused, unaltered, and in original packaging
• Customer is responsible for return shipping costs
• Original outbound shipping charges are non-refundable
• A 25% restocking fee applies to approved returns

Returns sent without authorization may be refused.

Non-Returnable Items (Unless Approved in Writing)

• Equipment and machinery
• Printers once ink has been loaded
• Custom or special-order items
• Drop-shipped equipment
• Clearance, imperfect, closeout items
• Face masks
• Opened chemicals, inks, emulsions, or consumables
• Software, RIP programs, and digital products

Equipment returns are not accepted unless explicitly approved in writing by River City Supply.

River City Supply does not offer cash refunds. Approved returns may be issued as store credit or refunded to the original payment method, less restocking fees and original shipping charges.

Order Cancellations

Orders may not be canceled once shipped.

River City Supply reserves the right to cancel and refund suspicious or fraudulent orders. Orders containing pricing errors may also be canceled, with customers notified promptly.

Back Orders

Back orders indicate products temporarily out of stock. Fulfillment may take days to weeks depending on manufacturer availability.

Live Inventory

River City Supply operates with live inventory tracking. While every effort is made to maintain accurate stock counts, occasional discrepancies may occur. If inventory errors arise, orders may be adjusted and payment methods charged accordingly.

Drop Shipping from Manufacturer

Certain products and equipment may ship directly from the manufacturer. Drop ship fees are added at checkout where applicable. Processing and transit times may vary depending on the manufacturer.

Shipping Policy

Free Shipping

• Free FedEx Ground shipping applies to supply orders over $200
• Free shipping applies only to the 48 contiguous United States
• Free shipping does not apply to equipment, freight shipments, or drums

Large orders placed within 20 minutes of daily shipping cut-off may ship the next business day.

Carrier Responsibility

River City Supply is not responsible for:

• Carrier shipping delays
• Lost or stolen packages marked as delivered
• Customer-requested delivery changes
• Porch piracy

We will not reship packages believed lost until 48 hours have passed without a tracking update.

Shipping to Canada is not available.

Freight forwarder orders are not accepted and may be canceled and refunded.

Texas Sales Tax Exemption

Texas sales tax exemption customers must upload their Texas Comptroller certificate to their online profile prior to checkout. Sales tax cannot be removed after an order is placed.

Curbside Pick-Up

Please allow 30–45 minutes during normal business hours for order preparation. An email confirmation will be sent once the order is ready.

Damaged Items Policy

If you receive damaged merchandise:

1. Remove all items from packaging and lay them out clearly

2. Include the packing slip in photos

3. Take clear photos of damaged items and packaging

4. Email documentation to [email protected]

Damage must be reported within 5 business days of delivery.

Office Hours

Monday – Friday
9:00 a.m. – 5:00 p.m. CST

For assistance outside business hours, please email [email protected]