On-line Orders / In Store with Curbside Pick Up
All online orders will be shipped via UPS ground unless otherwise specified. We encourage you to use our safe and secure on-line shopping cart and checkout system for an efficient and hassle-free experience. We also welcome your calls or e-mails if you have questions about our products or how to purchase on-line. In store pick with curbside orders will be ready within the hour that the order is received by RCGS.
Returns and Exchange
All sales are final, unless an authorization is given by RCGS. Customer will cover any return shipping cost and a 10% restocking fee may also be applied. We are confident that the supplies and equipment sold at River City Graphic Supply are of the highest standards in the industry and offered at a reasonably low price. However, if you experience an issue with a product, please let us know within five business days and we will work with you to resolve the issue in a timely and pleasant manner. Please note that we do not provide cash refunds. If you paid cash and would like to return a product, a store credit may be available.
River City Supply reserves the right to refund & cancel any order that looks suspicious to us as being fraud.
We offer free FedEx or UPS ground shipping on orders of $150 or more. We are not responsible for carry shipment delays. Please note free shipping does not apply to equipment or drums.
We are in the office from 9:00 a.m. to 5:00 p.m Monday – Friday. If you need to reach us outside of our normal business hours, please leave a message or send us an e-mail and we will do our best to respond in a timely manner.